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Terms of Use

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These terms are the agreement between you and Koomo when you use the koomo.in website or the Koomo app. Please read them with our Privacy Policy, which explains how we handle your personal data.

1. Agreeing to these terms

Koomo is run by Sanket Panchal, an individual based in Gandhinagar, Gujarat, India ("Koomo", "we", "us"). By creating an account or using Koomo, you agree to these terms and to our Community Guidelines. If you don't agree, please don't use Koomo.

2. Who can use Koomo

  • Anyone can use Koomo, with an email address that is really theirs.
  • If you're under 18, please use Koomo with your parent or guardian's knowledge, and they should read these terms with you.
  • You may not use Koomo if we've previously removed your account for breaking these terms.

3. Your account

  • Give accurate details, and keep your password to yourself. You're responsible for what happens under your account.
  • Tell us straight away at [email protected] if you think someone else has used it.
  • One person, one account. Don't create accounts for someone else without their permission, or to get around a ban.

4. What Koomo is, and isn't

Koomo helps you keep commitments you set for yourself: you report each day honestly, and Koomo helps you come back after a bad day. What you report is your own word; Koomo doesn't check it.

Koomo is not medical, mental-health, fitness, financial, legal or professional advice. If a goal involves your health, talk to a qualified professional before starting. If you're in crisis, contact local emergency services.

5. Your content

  • You own what you create on Koomo: commitments, check-ins, notes, posts and replies. You give Koomo permission to store, display and share it only as needed to run Koomo, and only to the people your privacy settings allow.
  • This permission ends when you delete the content or your account, except for copies other people already shared or replied to, and the records our Privacy Policy says we keep.
  • Only post what you have the right to share.

6. What isn't allowed

You must not use Koomo to post, share or send anything that:

  • belongs to someone else and you have no right to share;
  • is obscene, pornographic, paedophilic, invasive of someone's privacy (including their body), harassing on the basis of gender, or insulting or harassing on the basis of religion, caste, race or ethnicity;
  • is harmful to children;
  • infringes a patent, trademark, copyright or other proprietary right;
  • deceives or misleads people about where it came from, or knowingly spreads false or misleading information;
  • impersonates another person;
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with other countries, or public order, incites an offence, or insults another nation;
  • contains software viruses or any code designed to interrupt, destroy or limit any computer resource;
  • promotes online gambling or betting; or
  • breaks any law in force.

You also must not harass, threaten or shame other people, spam, scrape Koomo, try to break into accounts or our systems, or get around our limits and protections.

7. Reports and moderation

  • You can report a post, reply, commitment or person from the app. We review reports and may remove content or limit, suspend or close accounts that break these terms or the law.
  • Some posts are held for review before others can see them.
  • If we act on your content or account, we'll tell you why where we can. You can ask us to reconsider by emailing [email protected].
  • We act on orders from courts and government agencies as Indian law requires.

8. Points and coupons

  • You earn points for showing up and reporting honestly. Points have no cash value, can't be bought, sold or transferred, and aren't property.
  • Every 1,000 points can be exchanged for one coupon from the coupons Koomo lists, while stock lasts.
  • If you earn no points for 12 months, your balance expires.
  • Coupons are offered by other businesses. Their own terms apply, and they're responsible for honouring them. Koomo isn't a party to what you buy.
  • We may remove points or coupons gained through fraud, multiple accounts or abuse of the rules, and we may change how points work. We'll tell you before a change reduces points you already have.

9. Koomo is free

Koomo is free to use. No money changes hands between users on Koomo. If we ever add paid features, we'll tell you clearly before you pay anything.

10. Availability and changes to Koomo

We work to keep Koomo running and your data safe, but Koomo is provided "as is" and "as available". It may sometimes be unavailable, and we may change, add or remove features. If we ever shut Koomo down, we'll give you notice and a way to get your information first.

11. Our responsibility to you

To the extent the law allows, Koomo isn't liable for indirect or consequential losses, for what other users post or do, or for coupons and offers from other businesses. Nothing in these terms limits any right you have under Indian law that can't be limited by agreement, including under the Consumer Protection Act, 2019.

12. Ending your use of Koomo

  • You can delete your account at any time in Settings. You have 14 days to change your mind; after that it's erased as our Privacy Policy describes.
  • We may suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires us to.

13. Changes to these terms

If we change these terms, we'll update the date at the top. For significant changes we'll tell you by email or in the app before they take effect. Continuing to use Koomo after that means you accept the new terms.

14. Law and disputes

These terms are governed by the laws of India. If a dispute comes up, please contact us first; most things can be sorted out quickly. If not, the courts at Gandhinagar, Gujarat, India have exclusive jurisdiction.

15. Grievance Officer and contact

For complaints about content, your account or these terms, contact our Grievance Officer:

We'll acknowledge your complaint within 24 hours and resolve it within 15 days.